We, the City of Canterbury Bankstown, take our privacy obligations seriously. We have created this privacy policy to explain how personal information collected on this website is treated. Personal information is information we hold which is identifiable as being about you. Our collection, use and disclosure of your personal information is regulated by the Information Protection Principles under the Privacy and Personal Information Protection Act 1998. You can find more information about your privacy rights on the Information and Privacy Commission website.

This privacy policy may be updated from time to time. We encourage you to check our website for our most current version.

This site is owned and operated by City of Canterbury Bankstown using software licensed from Social Pinpoint (Social Pinpoint). For details on how the Council collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

What personal information do we collect?

We collect personal information provided by you when you register to use this site. This includes your email address and demographic information provided by you on the registration form. Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.

We also collect information from your interaction with us through this website. This includes: responses to surveys, comments on discussion forums, and other engagement opportunities.

Have Your Say Canterbury Bankstown also collects information for statistical and system administration purposes. This includes:

• Your server (or IP) address
• The day and time you visited our site
• The pages that you access within Have Your Say Canterbury Bankstown including how long you spend on each page
• Your route through Have Your Say Canterbury Bankstown (the journey of pages and other content that you visit)
• The operating system you are using
• Any documents, images or videos that you download from the service
• Your rough geographic location
• The language of your browser
• Your internet service provider
• The type of browser and version you are using
• To the extent that this data could make you identifiable, the Council will not attempt to identify individuals from the records the server automatically generates unless necessary to investigate a breach of law or regulation.

How do we use the information we collect?

We collect personal information to:

• Administer the site and manage your account;
• Analyse and interpret it to help meet our objectives and obligations;
• Communicate information to you about engagement opportunities, events and other initiatives;

• Respond to enquiries and otherwise engage with stakeholders;
• Identify when you sign into your account;

Send you newsletters and information, but only when you have agreed to us sending you this information or when the information is necessary to assist with the administration of the site;

Respond to queries that you have contacted us about;

• Attribute content that you post on the site to you;
• Analyse use of the site to inform ongoing improvements and enhancements;
• Inform policy decisions by the Council; and
• For any other purposes that we indicate to you when we request your personal information.

Content you post on the site publicly can be viewed by anyone accessing the site. Each post will contain your username and any publicly available reports from consultations. This may include quotes from participants in forums, surveys and other consultation tools.

We collect this information to:

• Analyse and interpret it to help meet our objectives and obligations;
• Communicate information to you about engagement opportunities, events and other initiatives; and
• Respond to enquiries and otherwise engage with stakeholders.

Privacy Statement

Please note all submissions received by Council are not confidential and may be made available to the public through the Government Information (Public Access) Act 2009. If you wish to be contacted prior to the release of your submission, please indicate whether the submission is made ‘in confidence’. By making a submission you agree to this privacy policy.

External links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them.

Security

While no online service is completely secure, we work hard to protect information about you against unauthorised access, use, alteration, or destruction, and take all reasonable measures to do so.

Requesting access or correcting your personal information

Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:

• To access your personal data and rectify any inaccuracies within that personal data;
• To request the erasure of your personal data residing with us;
• To request your personal data in portable, machine-readable format; and
• To withdraw your consent to our processing of their personal data.

If you wish to contact us to with a request relating to personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information.

In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

More Information

For further information about our privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please contact us on haveyoursay@cbcity.nsw.gov.au

We provide your data to our analytic providers for analysis. For more information, visit:

• https://www.socialpinpoint.com/privacy-policy/
• policies.google.com/technologies/partner-sites
• hotjar.com/legal/policies/privacy
• https://pointerpro.com/privacy/
• https://issuu.com/legal/privacy
• https://support.google.com/mymaps/answer/6328547?h...
• https://mailchimp.com/about/security/
• https://zoom.us/privacy
• https://aws.amazon.com/comprehend/
• https://localizejs.com/legal/privacy-notice

The following Terms and Conditions govern the use of Have Your Say Canterbury Bankstown. The software platform is owned by Social Pinpoint Pty Ltd and operated by us, The City of Canterbury Bankstown.

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
• you are prohibited from advertising or offering to sell or buy any goods and services
• you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
• you cannot collect or store personal data about other users of the site
• you cannot impersonate any person or entity, including without limitation to a Canterbury Bankstown Council representative
• you cannot interrupt or interfere with the site or servers or networks connected to the site
• you cannot attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to haveyoursay@cbcity.nsw.gov.au.

Governing Law

These Terms shall be governed in accordance with the laws of NSW, Australia, without regards to its conflict of law provisions.

Indemnification

The City of Canterbury Bankstown, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of The City of Canterbury Bankstown and its suppliers and licensors. The City of Canterbury Bankstown owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and Warranties

Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at haveyoursay@cbcity.nsw.gov.au