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How to get involved and join the Have Your Say Community


The City of Canterbury Bankstown is committed to building and strengthening meaningful engagement with our community. We know an open, honest, and on-going dialogue with you ensures we make good decisions for the future.

Your feedback helps us to better understand what is important to you and, make sure the services and community facilities we provide in the future continue to meet your needs. We want to hear from a broad range of people from our community as all voices are important.

To enable this, we developed this website, Have Your Say (HYS).

By joining the HYS Community you will be able to review and provide feedback on key projects, plans and strategies. These include (but are not limited to):

  • Town centre and land use planning;
  • Concept designs for upgrades at community facilities, parks and playgrounds; and
  • Traffic and safety upgrade proposals.

To join Have Your Say click on the

Pink Log In Join Button

button on the top right-hand side of the homepage. Then complete your details, including selecting a password.

By joining Have Your Say, you will be able to easily follow projects that are of interest to you, which you set up when joining. These interests could include new projects in the suburb you live in, arts and culture, or our local parks.

It will also make your future feedback quicker, as your information will already be pre-filled.

Don't worry if contributing digitally isn't your preference, we also provide other ways to provide feedback. These include:

  • Pop-up community information sessions where you can speak with a project expert;
  • Project workshops - face-to-face and virtual; and
  • On-site surveying and interviewing.

These activities tend to be project specific and the details of these sessions will be posted on the project’s Have Your Say page.

You can find out more about a project you're interested in by clicking on the individual project pages on the Have Your Say home page.

Information on Have Your Say can be automatically translated into Arabic, Bengali, Simplified Chinese, Greek, Indonesian, Italian, Urdu, Vietnamese, Korean and Nepali. To change the information from English to another language click on Englishon the top right-hand side of the Have Your Say page and select the language you prefer.

More information is available on our translations page.

If you would like to speak to someone over the phone in another language, call the Translating and Interpreting (TIS National) service on 131 450 for a free interpreting service. Let them know you want to speak to the City of Canterbury Bankstown and your chosen language, and they will connect you. Our number is 9707 9000.

If you know somebody who would like to participate but isn’t confident communicating in English, help us to spread the word and tell others about these options for support in other languages.

Information on Have Your Say can be adapted to better meet the needs of those living with visual impairments, dyslexia, attention deficit hyperactivity disorder (ADHD) etc. If you or someone you know needs some adjustments to the website, click on the symbol on the bottom right-hand side of the webpage and select the change you would like to make (e.g. increase the text size, change the contrast). You can also have the text read out to you rather than reading it yourself. To listen to the page, click on .
Learn more about accessibility.

Comments, suggestions, and ideas are collated, analysed, and considered by Council alongside technical, financial, legislative and risk management requirements as a critical part of Council’s decision-making process.

Sign up and have your say

Join our online community to participate in shaping your future.

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The Community Engagement Team

If you see the #CBKombi in your neighbourhood, come by and have a chat with our friendly team. You can chat with us about projects that are happening around the City or any feedback that you have for Council.

Siobhan Jordan


Team Leader Community Engagement


Senior Community Engagement Officer
Stella Jean-Louis


Community Engagement Officer
Joey Qiu


Community Engagement Officer

Where to find us next

Where we have been

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For more information about Council’s community engagement, have a look at our Community Engagement Policy, Community Engagement Framework and Diverse City Toolkit which can be viewed below.

The City of Canterbury Bankstown acknowledges the traditional custodians of the land, water and skies of Canterbury-Bankstown, the Darug (Darag, Dharug, Daruk, Dharuk) People. We recognise and respect Darug cultural heritage, beliefs and relationship with the land. We acknowledge the First Peoples’ continuing importance to our CBCity community.

Contact us

Our friendly Customer Service Call Centre is open Monday to Friday 8.30am-5pm to assist with all enquiries.

Phone 9707 9000

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