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Community ​Engagement principles

Council’s Community Engagement Policy, Framework, Toolkit and Charter outline Council’s engagement commitments to the community.

In 2025, the Community Engagement Policy, Framework and Toolkit underwent minor revisions. In addition, a Community Engagement Charter was developed, which outlines the key six (6) principles that guide Council’s engagement. These principles have been informed by community feedback during a 2023 review of Council’s community engagement, as well as other factors that we know are critical to good engagement, particularly in a community as culturally diverse as ours.

The Charter principles are:

Principle

Commitment Statement

Timely

We engage as early as possible to provide opportunities for influence and to identify issues.

Open

We are open about how community feedback has influenced decisions. There may be occasions where Council makes decisions that don’t reflect community sentiment. When this happens Council will communicate openly about why.

Clear

We clearly communicate why we are engaging. We strive to communicate clearly on what can and can't be influenced.

Accessible

We use a range of engagement methods, plain language, translation and interpretation services and accessibility tools to support participation from across our community.

Responsive

We report back to our community, providing a summary of community feedback.

Inclusive

We strive to hear views from across our diverse community, actively working to engage under-represented and vulnerable individuals and groups to support their participation.

The City of Canterbury Bankstown acknowledges the Traditional Custodians of the land, water and skies of Canterbury-Bankstown, the Darug (Darag, Dharug, Daruk, Dharuk) People. We recognise and respect Darug cultural heritage, beliefs and relationship with the land. We acknowledge the First Peoples’ continuing importance to our Canterbury-Bankstown community.