Consultation has concluded
Last week, between the 15 and 20
of February, Bankstown City Council was seeking feedback on a range of Council
services and activities via Facebook. An important way in which Council measures our success is
through community satisfaction of our services. Since 1995, Council has carried
out regular city-wide resident surveys to gauge community perceptions of the
performance of services which Council provide. The next full survey will occur later
this year. As this age group typically has a high uptake of social
media, our recent survey was an opportunity to contribute to regular feedback we
seek from our community on a range of topics and using a range of means. It was
also an opportunity to see whether social media could be used to help us ensure
that we obtain feedback from the whole cross section of our community during
the next full Community Survey. We had an overwhelming response. The following represents a summary of
results obtained to 26 February 2016. These results provide important
information for Council for their ongoing management of these services. These
results can also be used to develop future operational plans, better direct
Council resources (including communications and education), and provide
baseline and comparison data for existing and future surveys. We want to again
thank all those who participated and to those who indicated they would like to
participate in future focus groups on Council’s activities and services. Your
participation helps us to improve our services to you.
Council’s community survey is usually undertaken as a phone poll and the 18-44
age bracket is a group that Council finds difficult to reach as part of this
process. As we want our community survey results to represent our whole
community, Council must then resort to other means to capture additional feedback.