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Canterbury Bankstown is a vibrant and culturally rich community with many members from culturally and linguistically diverse backgrounds (CALD), including immigrants, refugees, and asylum seekers. There are, however, some residents who face unique issues and challenges that prevent them from participating fully and equally in the community.

The plan

The CBCity Cultural Diversity Plan 2024-2028 is Council’s commitment to creating a welcoming, inclusive and equitable community. The Plan identifies four priorities that outline our focus areas for the upcoming four years along with the actions required.
  • Priority 1 – Address language and cultural barriers
  • Priority 2 – Increase access to information and support
  • Priority 3 – Increase social connection and culture sharing
  • Priority 4 – Increase employment opportunities

What we heard

The Plan was developed and informed by valuable input from our community members, as well as local community stakeholders through a variety of community engagement activities. Some of the challenges and issues experienced by our CALD residents included:

  • Language and cultural barriers
  • Lack of social connection and information/culture sharing opportunities
  • Employment issues
  • Poor mental health
  • Council will collaborate with community partners to execute these actions, aiming to create a welcoming City where everyone matters, and differences are celebrated.


    • Timeline item 1 - complete


      Exhibition Period

      The project is open for feedback from Monday 16 January 2023 - Thursday 30 March 2023, 05:00 pm. Community members and service providers are invited to provide feedback.

    • Timeline item 2 - complete

      Under review

      The project is closed for feedback while the plan is being drafted.

    • Timeline item 3 - complete

      Public exhibition

      Thursday 19 October 2023 to Thursday 16 November 2023, 5:00PM

      The draft Cultural Diversity Plan will be exhibited for public comment before being adopted by Council.

    • Timeline item 4 - complete

      Thursday 16 November 2023 05:00 pm


      Contributions to this exhibition are closed, reviewed and reported back to the project team.

    • Timeline item 5 - active

      Report to Council

      The CBCity Cultural Diversity Plan 2024-2028 was adopted by Council at the 28 November 2023 Ordinary Meeting. See Agenda/Minutes, Item 7.5.

    Contact Us

    If you have questions or want to learn more about the project, please contact us via the following:

    Name Community Engagement Team
    Jae Yang

    Jae Yang

    Diversity Officer

    The City of Canterbury Bankstown

    Phone: 02 9789 9472

    Stella Jean-Louis

    Stella Jean-Louis

    Community Engagement Officer

    City of Canterbury Bankstown

    Phone: 02 9707 9578

    CBCity 2028 Destinations

    Here's how this projects helps to deliver our Community Strategic Plan.
    Safe and Strong

    Safe and Strong

    A proud inclusive community that unites, celebrates and cares.

    Learn more

    The City of Canterbury Bankstown acknowledges the traditional custodians of the land, water and skies of Canterbury-Bankstown, the Darug (Darag, Dharug, Daruk, Dharuk) People. We recognise and respect Darug cultural heritage, beliefs and relationship with the land. We acknowledge the First Peoples’ continuing importance to our CBCity community.

    Contact us

    Our friendly Customer Service Call Centre is open Monday to Friday 8.30am-5pm to assist with all enquiries.

    Phone 9707 9000

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